FAQ's
Frequently Asked Questions (FAQ)
Q: Do I need to record an unboxing video?
A: Yes, please record an unboxing video when you receive your order. This helps us quickly resolve any lost or damaged item issues.
Q: How long do I have to request a return?
A: You can request a return within 10 days if the item is damaged or faulty due to our handling.
Q: Who pays for return shipping?
A: Return shipping costs are the responsibility of the customer, unless the item was damaged or faulty upon arrival.
Q: Can I return or exchange an item if I ordered the wrong size?
A: Unfortunately, we do not accept returns or exchanges for wrong sizes. Please check our size guide carefully before purchasing.
Q: What condition should the returned items be in?
A: Items must be returned in their original condition and packaging to qualify for a return.
Q: How long does it take to process a return?
A: Once we receive and inspect the returned item, we will process your refund or replacement within 3-5 business days.
Q: How do I contact Fitaura for support?
A: You can reach us via direct message on Instagram or TikTok, or email us anytime at Fitaura13@gmail.com . We're happy to help!
Q: How long does delivery take?
A: Delivery usually takes between 5 to 8 business days after your order is processed.